Frequently asked questions
Is goCORA free to use?
Yes. The free version shows a small ad banner; Premium removes ads and adds extra features.
Which platforms does goCORA support?
Windows, Android and iOS. See Installing goCORA.
Do I need a goCORA account to read my email?
No. A goCORA account is only needed for Premium, backups, the AI Assistant and sign-in security. See Creating a new goCORA account.
I forgot my multi-device PIN. Will I lose my secure emails?
Not if you act in time. First change the PIN on any device where it's still open — that keeps everything. If none is, reset it: goCORA keeps your old security key for 3 months only, and your secure emails are recovered automatically on devices that still remember the old PIN, or with the old PIN on the goCORA account page. After 3 months, secure emails that weren't recovered can never be read again. See Forgot the PIN?
How many email accounts can I add?
You can add several accounts from different providers and switch between them from the side menu. See Managing your mail accounts.
Can I use goCORA with Gmail?
Yes — with an app password. See Gmail / IMAP with an app password.
Why do I have to sign in every time I start goCORA?
Require User Sign-in is switched on. You can turn it off in Settings — see Require sign-in & biometric unlock.
Why are pictures missing from my emails?
goCORA blocks remote images to protect your privacy. Tap Display images — see Images & trusted senders.
Does removing an account delete my email?
No. It only deletes goCORA's copy on this device; your mail stays on the server. See Managing your mail accounts.
How do I move goCORA to a new phone?
Back up your encryption key and database, then restore both on the new device. See Backing up & restoring.
What does the AI Assistant send, and where?
Only what you ask it to process, directly to the provider you chose with your own API key, and only after you allow it. See Using AI on a message.
Can goCORA's AI act on its own, or be tricked by a scam email?
No. The AI only writes text for you to read; it can't send, delete or forward mail, and emails are treated as data, not instructions. See AI & your privacy.
My messages stopped syncing. What do I do?
How do I contact support?
Use the “Report an issue with this topic” link at the bottom of any help page, or email [email protected].